Log in

FAQ

Find answers to all your questions here

I forgot my password, what should I do?

Upon login, click the Lost your password? link under the button and enter your email address. A new password will be sent directly to your inbox and you can then log in and change the password in the Password page. If you do not remember which email address you used to open your trading account, please contact Customer Support.

Must I deposit money to register?

You can open your trading account without having to deposit. However, in order to start trading and get unlimited access to our education center and professional services, you need to fund your account with the minimum investment amount.

What is the minimum withdrawal amount?

The minimum withdrawal amount for e-wallets is $50.

Are my profits taxable?

Taxation generally depends on the tax law governing your country of residence. Therefore, BITTRADE CAPITALS cannot delegate responsibility with its clients and they must tend to their own tax liabilities.

What are investment amounts?

The investment amounts are the sums a trader invests in trades. The amounts are not fixed and can vary, according to your trading preferences. These amounts also set the level of pre-determined payout percentages and return on investment.

I have questions about a trade outcome, what should I do?

If you have a question about a past trade, simply email it to Customer Support, at support@bittradecapitals.com The email should include a print screen as well.

What are investment amounts?

The investment amounts are the sums a trader invests in trades. The amounts are not fixed and can vary, according to your trading preferences. These amounts also set the level of pre-determined payout percentages and return on investment.

What is FX?

FX, more commonly known as Forex or Foreign exchange, is the biggest and most traded market in the world, where global currencies are bought and sold with an average turnover of more than $5 trillion per day. Forex is traded 24 hours a day, 5 days a week and unlike other financial markets, there is no centralized marketplace for it. As a result, the Forex market attracts many traders, beginners and experienced alike.

How are my withdrawable funds calculated?

You are able to withdraw the funds displayed in your trading account balance (minus the initial margin, payouts for open trades, and pending bonuses).

How much time will it take to confirm and process my withdrawal request?

Withdrawal processing time takes a maximum of 24 hours.

How do I withdraw funds from my BITTRADE CAPITALS account?

Log in to your BITTRADE CAPITALS, go to the trading platform, click on the withdraw funds tab. Enter the desired withdrawal amount (minimum $50) and click Withdraw. Your account manager will then contact you to finalize the transaction and you will receive your funds after approval and processing time.

Why can’t I log into my BITTRADE CAPITALS account?

The most common reason for login errors happens when the password is copy-pasted (since there may be spaces before or after the password.) Make sure you type it correctly. An additional reason for login error is when your browser is storing old passwords through cookies. Please clear the cookies through the browser settings and if the problem persists, try entering with a different browser. For further assistance, please contact our support team to help you.

Do I need to download any software to use BITTRADE CAPITALS's platform?

No. All that is required to trade with BITTRADE CAPITALS is to register online and fund your account.

Why are some pages of the platform unavailable?

You may need to check if you are using https:// – if so, please change it to http://.

Create Account

Create an account today to start earning.

Sign Up